Frequently Asked Questions
Everything you need to know about Ooni pizza ovens, shipping, and more.
What is the standard shipping time for Ooni orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive anywhere within the continental USA.
Can I return my oven if I change my mind?
Yes, we offer a 60-day return policy. If you are not satisfied with your purchase, you can return it within 60 days of delivery, provided it is in its original packaging.
What kind of fuel do Ooni ovens use?
We offer a variety of models that run on wood, charcoal, wood pellets, or propane gas. Our multi-fuel models give you the flexibility to switch between gas and solid fuels.
How do I register my Ooni for warranty purposes?
You can register your product on our website within 60 days of purchase to extend your warranty. Most of our ovens come with a standard 1-year warranty that can be extended to 3 or 5 years upon registration.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible payment plans, allowing you to pay for your oven in monthly installments.
Are Ooni ovens safe to use on wooden decks?
Ooni ovens are designed with heat-resistant legs; however, we always recommend placing your oven on a sturdy stone, metal, or wood surface specifically designed for outdoor cooking, such as our Ooni Modular Tables.