Returns & Great Pizza Guarantee
We want you to love your Ooni as much as we do, which is why we offer a 60-day return policy on all products purchased directly from our site. If you are not making great pizza within 60 days, we will help you master the craft or take the oven back for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Once approved, we will provide a prepaid shipping label to be attached to the original Ooni packaging.
Pack and Ship
Securely pack your items and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing